Frequently Asked Questions
Find answers to common questions about our awnings, services, and processes.
General Questions
What types of awnings do you offer?
What is the benefit of installing an awning or screens?
- Energy Savings: Keep your interior cooler and lower air conditioning costs
- UV Protection: Awnings and screens block harmful UV rays, protecting your home’s interior, rugs, floors, furniture, art, and more.
- Extended Outdoor Living Space: Get more use from your outdoor space
- Aesthetic Appeal: Add architectural interest and enhance the visual appeal and value of your property.
How do I get a quote?
You can Contact Us and fill out the form OR give us a call (206-285-2941) to set up an appointment with one of our sales team.
Can I get a ballpark price?
Fill out our getting started form and let us know you just need ballpark pricing for now. Fill out as many details as possible on the form and make sure to include photos – we cannot provide any rough pricing without photos.
How long will my order take?
Orders are typically installed 4-8 weeks after they have been placed. This time can vary based on your project. Your sales rep will be sure to clearly communicate your lead time when you place your order.
Will you install or repair an awning I purchased?
We do not install products purchased from another supplier. We can potentially service products we didn’t install. Please send as much information as you can about the products, including pictures, and we’ll let you know if we can offer service on your products.
Do I need a permit? Can you apply for it?
Permits are typically not needed for residential installations. Commercial businesses will most likely need to obtain a permit. We can help to evaluate your permit requirements while working with you on your quote. We do offer permitting services for an additional cost. Price will vary depending on the location and permit type.
How do I clean and maintain my awning?
Visit our Awning Care page for detailed cleaning and maintenance instructions.
What should I do if my awning is damaged?
Contact us right away. We will evaluate the damage and provide an estimated time and cost for repairs (if not covered by warranty). We cannot guarantee repairs on products we did not sell or install.
Can you repair my awning?
We can evaluate broken or damaged awnings and let you know if repair is an option. If an awning cannot be repaired, we will recommend a replacement option. For damaged fabric covers, we recommend full fabric replacement unless the cover is very new.
Do you provide electrical services?
We do not provide any electrical services, but we can recommend reliable electricians in the Seattle area.
What weather can I use my awning in?
Our retractable awnings are meant to be used for coverage from sun and light rain and should only be open in moderate weather. Retractable awnings cannot withstand strong winds or snow. Damage due to leaving a retractable awning out in strong winds or snow will void the warranty. Our products that do not have retractable elements are suitable for all weather conditions.
Who will be coming to my appointment?
You will receive a confirmation email when you schedule an appointment with us that will include all important information including the name of your sales rep and how to contact them. Learn more about our team on our About Us page.
What awning brands do you carry?
We primarily carry and install Stobag brand products, but we offer a variety of systems. We work closely with abc Sun Systems and Somfy to provide top quality, reliable, retractable products that will last a lifetime. We do not carry or repair Sunair or Sunsetter products.
Is everything custom? Do you keep any stock awnings for sale?
We design awnings to exactly fit your home or business. We do not have any stock sizes premade for purchase. In some cases we can offer refurbishment or modification of an existing awning (on a case by case basis).